1. Introduction and Operating Entity

Welcome to Hutton Loop, an independent specialist retailer focused on single shoulder bags and everyday carry from trusted brands including Herschel Supply, Chrome Industries, Case Logic, and LeSportsac. Our storefront is located at huttonloop.shop.

Hutton Loop is owned and operated by Mile High Trading Company, a Colorado-based retail operating company with its principal address at 4820 Maplewood Avenue, Suite 120, Denver, CO 80216, United States. Mile High Trading Company is the legal operating entity behind Hutton Loop and is responsible for all commercial activity on the storefront, including purchasing, inventory, customer service, and regulatory compliance.

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our site.

2. Site Use and Customer Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to make a purchase on this site. By placing an order, you represent that you are legally capable of entering into binding contracts.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. You may not misuse the site, attempt to gain unauthorized access to any part of it, or interfere with its proper operation.

3. Accounts

If you create an account on Hutton Loop, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and complete.

We reserve the right to suspend or terminate accounts that violate these Terms of Service or that engage in fraudulent or abusive activity.

4. Catalog Information and Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing on our site are accurate and current. However, minor discrepancies may occasionally occur. Before a product goes live, we verify its title, description, materials, and dimensions against the brand's official specifications, and we review our photos for accuracy.

We do not warrant that product descriptions or other content on this site are error-free, complete, or current. If you receive a product that does not match its description, please contact our customer support team, and we will address the issue in accordance with our return and refund policies.

5. Pricing and Promotions

5.1 Pricing Structure

All prices on huttonloop.shop are listed in United States Dollars (USD). Prices vary by brand because each brand sets its own wholesale and recommended retail pricing; we adjust our margins based on demand and seasonal factors. Our operating model — which includes a limited physical presence and efficient online sales, pooled demand across multiple brands, and a small but specialized team — allows us to offer competitive everyday prices.

5.2 Promotional Offers

From time to time, we may offer promotional discounts. Promotions, including the current discount code, are funded from our marketing budget, not by reducing product margins or quality. Our sourcing economics may also allow us to pass on selective savings from volume rebates or discontinuation deals offered by authorized distributors. Every product, whether on sale or not, goes through the same quality inspection and carries the same authenticity guarantee.

5.3 Current Offer

We currently offer a 10% discount on eligible orders with the code LOOP10 at checkout. Coupon eligibility follows checkout rules, and the code must be applied at the time of purchase. This offer applies only to eligible items and cannot be combined with other promotional codes unless expressly stated.

6. Orders

6.1 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to decline or cancel any order for reasons that may include, but are not limited to, product unavailability, pricing errors, suspected fraud, or violation of these Terms of Service.

6.2 Order Modifications

If you need to modify or cancel an order after it has been placed, please contact our customer support team as soon as possible. While we will make reasonable efforts to accommodate changes, we cannot guarantee that modifications can be made once an order has entered the fulfillment process.

7. Payment

We accept the following payment methods:

• Credit cards
• PayPal

All payments are processed securely. By providing payment information, you represent that you are authorized to use the payment method and that you authorize us to charge the full amount of your order, including any applicable shipping fees and taxes.

8. Shipping

8.1 Shipping Policy

We offer free standard shipping on all orders over $45.00. For orders below this threshold, standard shipping is a flat rate of $8.00.

8.2 Delivery

Orders are processed and shipped from our Denver, Colorado facility. Delivery times may vary depending on your location. We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.

9. Returns and Refunds

9.1 Return Window

Returns are accepted within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

9.2 Return Process

To initiate a return, contact our customer support team at support@huttonloop.shop with your order number and reason for return. We will provide instructions for returning the item. The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.

9.3 Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds are typically issued within 5-10 business days of receipt. If the returned item does not meet our return eligibility criteria, we reserve the right to reject the return or deduct a restocking fee.

10. Warranty

Warranty coverage follows the product information and support guidance provided by the respective brand. We acquire inventory exclusively from authorized wholesale distributors for our listed brands, which ensures every item is genuine, factory-sealed, and covered by the brand's warranty where applicable. If you experience a warranty issue, please contact us, and we will guide you through the appropriate process.

11. Authenticity and Quality Commitment

11.1 Our Promise

We are committed to selling only genuine products. We acquire inventory exclusively from authorized wholesale distributors for our listed brands, ensuring every item is authentic and factory-sealed. We inspect a random sample from each inbound shipment to check stitching, hardware, and overall construction, and we compare logo details and serial codes with brand reference materials.

11.2 If You Suspect a Product Is Not Authentic

If you have reason to believe a product we sold you is not genuine, we encourage you to contact our quality assurance team with the following information:

• Your order number or proof of purchase
• Clear photos of the product showing logos, labels, and any suspected flaws
• A brief explanation of why you believe the product is not genuine

You can send this information to support@huttonloop.shop with "Authenticity Review" in the subject line.

11.3 Our Review Process

Upon receiving your claim, the following process applies:

• Our quality assurance team will review the order history and photos.
• If needed, we will consult the brand or distributor for verification.
• We aim to give an initial response within 3 business days.
• If a physical inspection is required, we will provide a prepaid return label and reimburse the product cost after verification.

11.4 Remedy for Confirmed Counterfeits

If our investigation confirms the product is not authentic, we will:

• Refund the full purchase price, including original shipping;
• Cover reasonable return shipping costs;
• Reimburse third-party authentication fees up to $100;
• Issue the refund within 3 business days of the determination; and
• Immediately remove any similar items from inventory.

We take authenticity seriously and stand behind this commitment fully.

12. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Hutton Loop, Mile High Trading Company, or their respective content providers and is protected by applicable intellectual property laws. Product names, logos, and brands are property of their respective owners and are used for identification purposes only.

You may not reproduce, distribute, modify, or create derivative works of any content from this site without our express written permission.

13. Acceptable Use

You agree not to use this website in any way that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable;
• Attempts to interfere with the proper functioning of the site;
• Attempts to gain unauthorized access to any part of the site, our systems, or other users' accounts;
• Transmits viruses, malware, or other harmful code;
• Collects or harvests personal information of other users without consent.

14. Service Availability and Disclaimers

We make reasonable efforts to keep the website available, but we do not guarantee uninterrupted or error-free operation. We may suspend, restrict, or discontinue any part of the site at any time with or without notice.

THIS WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, HUTTON LOOP AND MILE HIGH TRADING COMPANY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Mile High Trading Company, Hutton Loop, their officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the website or products; (b) any unauthorized access to or alteration of your transmissions or data; or (c) any other matter relating to the site.

Our total liability to you for all claims arising out of or relating to these Terms of Service or your use of the site or products shall not exceed the amount you paid for the product(s) at issue in the claim.

16. Contact Information

16.1 Primary Customer Support

For general questions about orders, returns, products, or account issues, our customer support team is available:

• Email: support@huttonloop.shop
• Phone: +1 (303) 555-0147
• Business hours: 9:00 AM - 5:00 PM Mountain Standard Time (MST) / Mountain Daylight Time (MDT), Monday through Friday

Our first response time is within 4 business hours. Messages received after hours are queued and handled in order the next business day. Weekend inquiries are monitored for urgent shipping issues. If no resolution is reached within 24 hours, your issue will be escalated to the customer service manager.

16.2 Legal and Privacy Contact

For privacy requests, legal notices, or consumer disputes, contact our legal department:

• Email: legal@huttonloop.shop
• First response time: Within 2 business days

When contacting the legal department, please include the nature of your request, your order number or account identifier if applicable, and your preferred contact details.

16.3 Postal Address

Mile High Trading Company
4820 Maplewood Avenue, Suite 120
Denver, CO 80216
United States

17. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or relating to these Terms of Service shall be instituted exclusively in the federal or state courts located in Denver County, Colorado.

18. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting to this page, with an updated "Last updated" date at the top. Your continued use of the site after any such changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically.

19. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Mile High Trading Company regarding your use of the Hutton Loop website and your purchase of products from it, and supersede all prior agreements and understandings, whether written or oral.