Contact Hutton Loop

We're here to help with your single shoulder bag and everyday carry needs. Whether you have a question before ordering, need assistance with a return, or have a concern about quality, our specialized team is ready to support you. Reach out through the right channel below and we'll get back to you promptly.

Store Information

Hutton Loop is an independent specialist retailer focused on single shoulder bags and everyday carry from trusted brands. We're operated by Mile High Trading Company, a Colorado-based retail operating company. Our physical address is:

Hutton Loop
4820 Maplewood Avenue, Suite 120
Denver, CO 80216
United States

Phone: +1 (303) 555-0147 (during business hours)

Email: support@huttonloop.shop

Business Hours

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MST/MDT). Messages received after hours are queued and handled in order the next business day. Weekend inquiries are monitored for urgent shipping issues.

How to Reach the Right Team

To get the fastest response, please use the specialist department that matches your question or issue. Each team has its own email and focuses on a specific area. If you're unsure, just use the main support email and we'll route you appropriately.

Pre-Sales Questions

Have questions about a product before you buy? Our pre-sales team can help with recommendations, fit guidance, materials, dimensions, and care instructions. They can also suggest alternatives if an item is out of stock.

Email: presales@huttonloop.shop

Expected first response: Within 2 business hours

What to include:

• Product link or name
• Your carrying needs or preferred style
• Any specific questions about features

Handling process: The team reviews the product details and your context, provides personalized advice, and if a question is beyond their expertise, they escalate to the merchandising manager.

After-Sales: Returns, Exchanges, and Warranty

Need to return or exchange an item? Have a warranty concern? Our after-sales team processes returns, exchanges, and refunds according to our 30-day return policy. They also handle warranty claims and assist with damaged or incorrect items.

Email: aftersales@huttonloop.shop

Expected first response: Within 4 business hours

What to include:

• Order number
• Reason for return or exchange
• Photos if reporting damage or defect

Handling process: The team verifies eligibility against our return policy, creates a return or exchange label if applicable, and tracks the return to issue a refund or replacement. For warranty issues, they gather documentation and forward to the brand support team. If there's a dispute over eligibility, they escalate to the customer service supervisor.

Quality Assurance: Authenticity and Product Quality

If you have concerns about the authenticity or quality of a product you purchased, our quality assurance team investigates thoroughly. They log complaints, examine photos, compare with known characteristics, and coordinate with brands for warranty assessments.

Email: quality@huttonloop.shop

Expected first response: Within 12 business hours

What to include:

• Order number
• Detailed photos
• A description of the issue or suspicion

Handling process: The team assigns a reference number, examines the photos, and if needed, contacts the brand or distributor for verification. They communicate findings and any remedy to you. Cases with legal implications are escalated to the head of quality assurance.

Legal and Privacy Requests

For data privacy requests (access, deletion, opt-out), legal notices, or consumer disputes, contact our legal and privacy team. They handle all requests in accordance with applicable laws and our privacy policy.

Email: legal@huttonloop.shop

Expected first response: Within 2 business days

What to include:

• Nature of the request
• Order number or account identifier, if related
• Preferred contact details

Handling process: The team verifies your identity for data requests, processes the request, documents all actions, and responds with confirmation. They also coordinate with legal counsel on regulatory matters.

Shipping Support

Questions about tracking, delivery, or a lost package? Our shipping support team provides tracking updates, resolves lost or delayed shipments, and handles address corrections and carrier claims.

Email: shipping@huttonloop.shop

Expected first response: Within 4 business hours

What to include:

• Order number
• Tracking number if available
• Description of the issue

Handling process: The team checks the carrier's tracking system, initiates a trace or investigation, and keeps you updated until a resolution is reached or a replacement/refund is issued. If needed, they escalate to the logistics manager.

What to Expect When You Contact Us

When you reach out to any department, here's how we work:

1. You'll receive an acknowledgment with a ticket number.
2. The relevant team reviews your order and account history.
3. We answer directly or route you to a specialist.
4. We follow up until the issue is resolved.

If you haven't received a resolution within 24 hours from the primary support team, your issue is escalated to the customer service manager. We're committed to clear support before and after your order, with transparent shipping and returns.

For general questions about orders, returns, or your account, use the main support email: support@huttonloop.shop. We look forward to helping you.