Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how Hutton Loop ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our website at huttonloop.shop or make a purchase from our store. We are committed to protecting your privacy and being transparent about our data practices. Please read this policy carefully.

Who We Are

Hutton Loop is an independent specialist retailer focused on single shoulder bags and everyday carry from trusted brands. Our storefront offers a curated retail experience for comparing styles from Herschel Supply, Chrome Industries, Case Logic, and LeSportsac, with service facts and purchase details available before checkout.

Hutton Loop is operated by Mile High Trading Company, a Colorado-based retail operating company. Mile High Trading Company is the legal operating entity behind Hutton Loop and is responsible for all commercial activity on this storefront, including product sourcing and inventory procurement, daily storefront operations and order fulfillment, customer service and dispute resolution, and ensuring compliance with consumer protection and privacy laws.

For the purposes of this Privacy Policy, both Hutton Loop and Mile High Trading Company act as data controllers for the personal information described below.

Information We Collect

Information You Provide to Us. When you interact with our store, we may collect the following categories of personal information from you:

• Contact and account details: Your name, email address, phone number, shipping address, and billing address.
• Order and transaction information: Details about the products you purchase, your payment method (we do not store full credit card numbers), order history, and any promotional codes you use (such as LOOP10).
• Customer support communications: Information you share with us when you contact our support team by email at support@huttonloop.shop or through our contact page, including any details about your order, product name or SKU, and issue description.
• Communications preferences: Any preferences you express regarding how you would like to receive marketing or service communications from us.

Information Collected Automatically. As is common with many e-commerce websites, we and our service providers automatically collect certain technical information when you visit or interact with our site. This may include:

• Your device type, browser type, operating system, and internet protocol (IP) address.
• Pages you view, the date and time of your visit, the amount of time you spend on each page, and the links you click.
• Referring and exit URLs, and the website that brought you to our store.
• Information collected via cookies, pixels, and similar technologies, as described further below.

Payment Information. We accept credit cards and PayPal. When you make a payment, your payment card details or PayPal account information are processed by our payment service providers. We do not directly collect, store, or process full payment card numbers on our own servers. Our payment processors may provide us with limited information about your transaction, such as the last four digits of your card, the expiration date, and the transaction status, which we use to confirm and manage your order.

Transaction and Support Records. We keep records of your purchases and any interactions with our customer support team. This includes order confirmations, shipping and tracking information, return requests, and any reported issues. If you contact us for support, we may retain the content of your communications with us to help resolve your inquiry and improve our services.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfill your orders: This includes confirming your order, processing your payment, arranging shipping with our carriers, providing delivery updates, and handling returns within our 30-day return window.
• To provide customer service: To answer your questions, address your concerns, resolve disputes, and provide support before and after your order, as described in our service promise.
• To manage promotions: To process and verify promotional codes, such as our LOOP10 code offering 10% off eligible items, and to confirm coupon eligibility according to checkout rules.
• To communicate with you: To send you order confirmation emails, shipping notifications, and, where you have not opted out, information about our products, promotions, or other store updates.
• To improve our store: To understand how our customers use our website, analyze trends, and enhance the shopping experience across our product catalog of 765 items.
• To maintain security: To protect our website, our customers, and our business against fraud, unauthorized transactions, and other liabilities.
• To comply with legal obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Information Sharing and Disclosure

We do not sell your personal information. We share your personal information only in the following circumstances:

• Service providers: We share personal information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, email service providers, website analytics providers, and IT hosting services. These providers are bound by contract to use your personal information only to perform services on our behalf and to protect your information.
• Legal compliance: We may disclose personal information if required to do so by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If Mile High Trading Company or Hutton Loop is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, or sale of company assets, your personal information may be transferred as part of that transaction.

Cookies and Similar Technologies

Our website uses cookies and similar technologies (such as pixels and web beacons) to enhance your browsing experience and to collect information about how you use the site. Cookies are small text files placed on your device when you visit a website. We use:

• Essential cookies: These are necessary for the website to function properly, including remembering items in your cart and keeping you logged in.
• Functional cookies: These allow us to remember your preferences, such as currency (USD) and other site personalization choices.
• Analytics cookies: These help us understand how visitors interact with our site so we can improve our products, layout, and customer experience.
• Advertising or targeting cookies (where applicable): These may be used to deliver relevant content and measure the effectiveness of our marketing campaigns.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or may not function correctly.

Data Security

We implement reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and secure data storage. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records: We retain order and transaction records for as long as needed to fulfill your order, provide customer support, and meet applicable legal and tax obligations.
• Customer support records: We keep support communications as long as necessary to resolve issues and improve our services, generally in line with applicable legal requirements.
• Marketing information: If you have opted in to receive marketing communications, we retain that information until you opt out or request deletion.

Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information, subject to legal obligations that require us to retain certain records.
• Opt-out of communications: The right to opt out of receiving marketing messages from us at any time by following the unsubscribe instructions in such messages or by contacting us.
• Object or restrict processing: In certain circumstances, the right to object to or restrict our processing of your personal information.
• Data portability: The right to receive your personal information in a structured, machine-readable format, where applicable.

To exercise any of these rights, or if you have questions about our privacy practices, please contact us using the details in the "Contact for Privacy Inquiries" section below. We will respond to verified requests within the timeframes required by applicable law. We may need to verify your identity before processing your request, and we will ask you to provide information reasonably necessary to confirm your identity.

Minors

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information in accordance with applicable law.

Third-Party Links

Our website may contain links to external websites or services that we do not operate. Please note that we are not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any external website you visit.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer your personal information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update the policy, we will revise the "Last updated" date at the top of this page and take appropriate measures to notify you. If we make material changes that affect your rights, we will provide a more prominent notice, such as a banner on our website or an email to you. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Shipping, Returns, and Warranty Information

Shipping: We offer free shipping on orders over $45.00. Standard shipping is $8.00. Shipping rates and delivery timelines are clearly presented at checkout.

Returns: We accept returns within 30 days of delivery. If you are not completely satisfied with your purchase, please contact us at support@huttonloop.shop to initiate a return.

Warranty: Product warranty follows the product information and support guidance provided by the manufacturer. Please refer to the specific product listing for details.

Contact for Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact our dedicated legal and privacy team:

Legal & Privacy Department
Email: legal@huttonloop.shop

Our legal and privacy team handles data privacy requests, including access, deletion, and opt-out requests, responds to legal notices and consumer disputes, and coordinates with legal counsel on regulatory matters. When you submit a privacy-related request, our process involves verifying your identity, processing your request in accordance with applicable laws and this Privacy Policy, documenting all actions, and responding with confirmation. We aim to respond to privacy inquiries within 2 business days.

You may also contact our general customer support team at support@huttonloop.shop. Support hours are from 9:00 AM to 5:00 PM Mountain Time (MST/MDT accordingly). Messages received after hours are queued and handled in order the next business day. Weekend inquiries are monitored for urgent shipping issues. Our first response time for general support inquiries is within 4 business hours.

Our postal address is:
Hutton Loop
4820 Maplewood Avenue, Suite 120
Denver, CO 80216
United States

Phone: +1 (303) 555-0147