Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 23, 2026

At Hutton Loop, we want you to know exactly what to expect when it comes to getting your order to your door. This policy covers shipping charges, delivery windows, and how we handle any issues that may come up along the way.

Shipping Charges & Delivery Windows

We offer the following shipping options for all orders placed at huttonloop.shop:

• Standard Shipping: A flat rate of $8.00 per order.
• Free Standard Shipping: Automatically applied to all orders totaling $45.00 or more, before taxes and after any applicable discounts or coupons.

There are no other shipping methods currently available. All orders are shipped within the contiguous United States.

Order Processing Time

Orders are processed within 1–2 business days after we receive your order confirmation and payment verification. Processing takes place Monday through Friday, excluding major holidays. Once your order is processed and handed to the carrier, you will receive a shipping confirmation email with tracking information.

Please note that processing and delivery times are separate. Delivery time begins once the carrier picks up your package.

Order Confirmation & Address Accuracy

After you place your order, you will receive an order confirmation email to the address you provided at checkout. It is your responsibility to make sure your shipping address is complete and accurate. We are not able to reroute packages once they have been handed to the carrier, so please double-check your address before completing your purchase.

If you notice an error in your shipping address after placing an order, contact us at shipping@huttonloop.shop as soon as possible. We will do our best to correct it before your order leaves our facility, but we cannot guarantee changes once the order is in the carrier's hands.

Tracking Your Order

Every order shipped from Hutton Loop includes a tracking number. You will receive this tracking number by email once your order is scanned by the carrier. You can use the link in that email to follow your package from our facility to your door.

Split Shipments

Occasionally, an order containing multiple items may be split into two or more packages, especially if items are stocked in different locations. If this happens, you will receive a separate shipping confirmation and tracking number for each package. Shipping charges are not affected — you are never charged extra for split shipments.

Carrier Delays & Events

Once your package is in the carrier's network, it is subject to their delivery schedules and any delays caused by weather, natural disasters, or other events outside our control. We monitor carrier updates and will communicate any significant delays that we learn about. For real-time updates, please check your tracking link, as it is the most direct source of carrier status information.

Failed Delivery & Returns to Sender

If a carrier attempts delivery and no one is available to receive the package, the carrier will typically leave a notice with instructions for redelivery or pickup. Please follow those instructions to avoid having your package returned to us.

If a package is returned to us because it was unclaimed, refused, or sent to an incorrect address, we will contact you to arrange reshipment. Reshipping costs may apply in these situations.

Missing or Damaged Packages

If your package does not arrive, is lost in transit, or arrives damaged, we are here to help. Please reach out to our dedicated shipping support team at shipping@huttonloop.shop and include:

• Your order number
• Tracking number if you have it
• A description of the issue

If your package arrived visibly damaged, please keep the original packaging and any contents intact — our team may need photos to process a claim with the carrier.

Shipping Support: How We Resolve Issues

Our shipping support team follows this process to resolve your issue:

1. Check the carrier's tracking system — we first verify the latest status of your package.
2. Initiate a trace or investigation with the carrier if the tracking data is unclear or the package is significantly delayed.
3. Keep you updated until a resolution is reached, whether that means delivery, a replacement, or a refund.

For issues requiring deeper carrier involvement, we escalate to our logistics manager. Our goal is to keep you informed throughout the process.

Contact Shipping Support

For any shipping-related questions, tracking concerns, or delivery issues, email us directly:

Shipping Support: shipping@huttonloop.shop

Our shipping support team responds within 4 business hours during our operating window, Monday through Friday, 9:00 AM – 5:00 PM Mountain Time (MST/MDT). Messages received outside those hours are queued and handled in order the next business day. Weekend inquiries are monitored for urgent shipping issues.

General Customer Support

For all other questions about your order, returns, or account issues, please contact our general support team at support@huttonloop.shop.

When you contact us, please have your order number and, if relevant, the product name or SKU. This helps us respond faster. Our general support team also responds within 4 business hours during business hours, and follows this handling process:

1. We acknowledge your request and issue a ticket number.
2. We review your order and account history.
3. We either answer directly or route your request to a specialist.
4. We follow up with you until the issue is resolved.

If we cannot resolve your issue within 24 hours, we escalate to our customer service manager to ensure you get a timely resolution.

Return & Refund Timing

If your order arrives and you decide it is not right for you, returns are accepted within 30 days of delivery. Once we receive your returned item, we process refunds promptly. The original shipping charge is not refunded unless the return is due to our error or a defective product. For full return instructions, please see our Return Policy.

Warranty & Product Support

Warranty coverage follows the product information and support guidance provided by the manufacturer. If you believe your item is defective, reach out to us with your order number and a description of the issue, and we will guide you on next steps.

Payments

We accept all major credit cards and PayPal. If you have a promo code, such as LOOP10 for $10 off eligible orders, apply it at checkout to see if your items qualify.

Still Have Questions?

We are here to help before and after your order. For shipping questions, email shipping@huttonloop.shop. For all other questions, email support@huttonloop.shop. We will get back to you promptly.

— The Team at Hutton Loop
4820 Maplewood Avenue, Suite 120, Denver, CO 80216, United States
Operated by Mile High Trading Company