Refund Policy

Refund Policy

Refund Policy

Last updated: August 23, 2026

At Hutton Loop (huttonloop.shop), we want you to be completely satisfied with your purchase. If something isn't right, our team is here to help. This policy explains how returns, refunds, and exchanges work, and what you can expect from us at every step.

Return Window and Eligibility

You may return most items within 30 days of delivery for a refund or exchange. To be eligible, items must be returned in their original condition: unused, unworn, with all tags attached, and in the original packaging whenever possible.

Return Conditions

• Items must be returned within 30 days of the delivery date.
• Products must be in original condition — no signs of use, damage, or alteration.
• All original tags, labels, and packaging must be included with the return.
• For hygiene reasons, certain items may not be returnable if opened — if this applies, it will be noted on the product page.

Non-Returnable Items

Clearance items sold as final sale, gift cards, and items that have been used or altered beyond simple inspection are not eligible for return. If you receive a defective or incorrect item, the rules below still apply regardless of sale status.

How to Start a Return

To begin a return, please contact our after-sales team at aftersales@huttonloop.shop or reach out through our contact page. Have the following information ready:

• Your order number
• Product name or SKU
• Reason for return or exchange
• Photos if you are reporting damage or a defect

Our after-sales team will verify your eligibility and, once confirmed, provide you with a return label and clear instructions. We will track your return and issue a refund or replacement once the item is received and inspected.

Refunds and Processing Timeline

Once your return is delivered to us, we will inspect the item and process your refund. Here's what to expect:

• Inspection: Our team reviews the returned item to confirm it meets the conditions above.
• Refund issuance: After inspection passes, we issue your refund to the original payment method — credit card or PayPal — depending on how you paid.
• Timing: Refunds are typically processed within 5–7 business days after we receive and approve your return. Your bank or PayPal may take additional time to post the funds to your account.

If your return is approved, the refund includes the full purchase price of the item. Original shipping costs are only refunded if the return is due to our error (e.g., wrong item shipped, damaged item) or if the product is found to be not authentic — those situations are covered below.

Exchanges

If you'd like to exchange an item for a different size, color, or style, please contact us within the 30-day return window. We'll do our best to arrange a direct exchange if the item is in stock. If the item is unavailable, we'll process a refund instead and you can place a new order at your convenience.

Shipping Fees for Returns

For standard returns where the item is simply not what you wanted, the cost of return shipping is your responsibility unless otherwise noted. However, if we made a mistake — such as shipping the wrong item, a damaged product, or an item that fails quality checks — we will cover reasonable return shipping costs. For confirmed authenticity issues, we also reimburse reasonable return shipping costs, as detailed below.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, is incorrect, or has a defect, please contact our quality assurance team at quality@huttonloop.shop within 30 days of delivery. We'll make it right. Here's how the process works:

1. Contact us with your order number, detailed photos of the issue, and a short description of the problem.
2. Review: Our quality assurance team will log the complaint and assign a reference number. We'll examine your photos and, if needed, consult the brand or distributor for verification.
3. Resolution: If we confirm the item is damaged, defective, or incorrect, we will provide a prepaid return label, replace the item or issue a full refund (including original shipping costs), and cover reasonable return shipping fees.

Our goal is to make this process as easy as possible. We aim to give an initial response within 3 business days. If a physical inspection is required, we'll provide a prepaid return label and reimburse the product cost after verification.

Quality and Authenticity Guarantee

We stand behind the authenticity of every product we sell. We acquire inventory exclusively from authorized wholesale distributors for our listed brands — Herschel Supply, Chrome Industries, Case Logic, and LeSportsac — which ensures every item is genuine, factory-sealed, and covered by the brand's warranty where applicable.

Our Quality Process

• Before a product goes live, we verify its title, description, materials, and dimensions against the brand's official specifications. We also review our photos for accuracy.
• We inspect a random sample from each inbound shipment to check stitching, hardware, and overall construction.
• We compare logo details and serial codes with brand reference materials to confirm authenticity.

If You Suspect a Product Is Not Authentic

If you can demonstrate that any product we sold is not genuine, we will provide a full refund and work with the brand to investigate the source. Here's what to do:

1. Contact our quality assurance team at quality@huttonloop.shop with:
   • Your order number or proof of purchase
   • Clear photos of the product showing logos, labels, and any suspected flaws
   • A brief explanation of why you believe the product is not genuine
2. Investigation: Our team will review your order history and photos. If needed, we will consult the brand or distributor for verification.
3. Resolution: If our investigation confirms the product is not authentic, we will issue a full refund — including original shipping — within 3 business days of the determination. We also cover reasonable return shipping costs and, when applicable, third-party authentication fees up to $100. We will immediately remove any similar items from our inventory.

Warranty Coverage

Warranty coverage follows the product information and support guidance provided by each manufacturer. If you experience a warranty issue after the 30-day return window, our after-sales team can help you gather the necessary documentation and forward your claim to the brand's support team. Contact us at aftersales@huttonloop.shop with your order number and a description of the issue.

Exchanges and Store Credit

In some cases, we may offer store credit as an alternative to a refund. You can always decline store credit and request a refund to your original payment method instead. Store credit is issued as a code that you can use on huttonloop.shop and never expires.

How to Reach Us

Primary Support

For general questions about orders, returns, and account issues, contact our primary support team at support@huttonloop.shop. We're available during business hours (9:00 AM – 5:00 PM Mountain Time, Monday through Friday) and aim to respond within 4 business hours. Have your order number, product name or SKU, and a description of the issue ready.

After-Sales Department

For returns, exchanges, refunds, warranty claims, and assistance with damaged or incorrect items, email aftersales@huttonloop.shop. Our after-sales team responds within 4 business hours during business days.

Quality Assurance Department

For authenticity concerns, quality complaints, or product verification, contact quality@huttonloop.shop. This team responds within 12 business hours and will log your complaint with a reference number for tracking.

Mailing Address

Hutton Loop
4820 Maplewood Avenue, Suite 120
Denver, CO 80216
United States

Phone: +1 (303) 555-0147

Hutton Loop is operated by Mile High Trading Company, a Colorado-based retail operating company responsible for all commercial activity on this storefront.

Our Commitment to You

We handle every return and quality concern with care. If a request isn't resolved within 24 hours, it is escalated to our customer service manager. If you have a dispute over return eligibility, our customer service supervisor will review the case. For any issue with legal implications, our head of quality assurance steps in personally.

We're here to make sure your experience with Hutton Loop is a positive one — from browsing to delivery, and beyond if you ever need us.